Legal
Privacy Policy
How Northway Real Estate collects, uses and protects personal information.
Who we are
This policy explains how Northway Real Estate ("Northway", "we", "us") handles personal information collected through this website and in the course of providing property advisory services. Our office address and contact details are set out at the end of this policy.
Information we collect
We collect information you provide directly, including when you submit an enquiry, register for an account, subscribe to updates, or correspond with us. This typically includes your name, email address, telephone number, country of residence, and the content of your message.
Where you complete a qualifying questionnaire, we may also collect your budget range, intended use, purchase timeframe and financing preference.
We collect limited technical information automatically, including IP address, browser type, device type, referring page and pages visited. Where analytics or marketing cookies are used, this depends on the consent you give through our cookie banner.
Why we use it
We use personal information to:
- respond to your enquiry and provide advisory services;
- identify properties and opportunities relevant to your stated requirements;
- administer your account, saved properties and saved searches;
- send updates you have asked to receive, and to measure whether they are useful;
- maintain the security and integrity of this website;
- comply with legal, regulatory and record-keeping obligations.
Legal bases
Where data protection law requires a legal basis, we rely on: performance of a contract or steps taken at your request; your consent, for marketing communications and non-essential cookies; our legitimate interests in operating and improving our services, balanced against your rights; and compliance with legal obligations.
Sharing
We share personal information with service providers who process it on our behalf, including hosting, database, email delivery and analytics providers, under contractual confidentiality obligations.
Where you ask us to, we may introduce you to independent third parties such as banks, legal advisers or relocation specialists. Those parties act as independent controllers of any information you subsequently provide to them, under their own privacy policies.
We may disclose information where required by law, regulation or a competent authority, or to establish or defend legal claims.
We do not sell personal information.
International transfers
Our infrastructure providers may process data outside the United Arab Emirates. Where information is transferred internationally, we take steps to ensure it remains subject to appropriate safeguards.
Retention
We keep enquiry and client records for as long as necessary for the purposes described above and to meet legal and regulatory retention requirements, after which they are deleted or anonymised.
Your rights
Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct or delete it, object to or restrict certain processing, request a portable copy, and withdraw consent at any time.
Withdrawing consent does not affect the lawfulness of processing carried out beforehand. To exercise any of these rights, contact us using the details below.
Marketing
We send marketing communications only where you have opted in. Every marketing email includes an unsubscribe link, and you can change your preferences at any time from your account or by contacting us.
Cookies
Cookies and similar technologies are covered in our Cookie Policy, which also explains how to change your choices.
Security
We apply technical and organisational measures appropriate to the risk, including encryption in transit, access controls, and audit logging of administrative activity. No system can be guaranteed completely secure, and you share information with us at your own risk.
Children
This website is not directed at children, and we do not knowingly collect information from them.
Changes
We may update this policy from time to time. The version in force is the one published on this page, and material changes will be highlighted.
Contact
Questions about this policy, or about how we handle your information, can be sent to [email protected] or to Northway Real Estate, Building 2B, City Walk Boulevard, Happiness Street, City Walk, Dubai, UAE.